#Prizmo tv customer service how to

John Boccuzzi has more than 20 years experience in sales, marketing, and customer service, within both public and private companies. I was Seduced By Excellent Customer Service – John Boccuzzi An interesting watch, and one not to be missed. However, he discusses a number of experiences and businesses, Disney for example, that are successful with artificial authenticity. That customers want to buy an authentic product, memorable service or experience is undeniable, but Pine argues that due to ‘mass customization’, authenticity no longer exists. In this TED talk Joseph Pine lays out the importance of authenticity around customer experiences and service, and focuses on the principles of understanding what the customer wants. What Consumers Want – Joseph PineĪn oldie but a goodie, and one that can’t be left out of this TED talks collection! Presented in 2004, ‘What Consumers Want’ has received over a million views, and still is very relevant to customer service today. This is a lesson that Frances Frei preaches not just for businesses, but for all of us to take into our everyday lives. The importance of being true to yourself, celebrating differences, and creating a culture of acceptance within companies, also rings clearly through this talk. She argues that by ensuring these qualities are present within an organization, trust, or the rebuilding of trust, becomes commonplace amongst employees and customers.

Based on her experience at Uber, she talks about the three main components that create a trusting environment – authenticity, logic, and empathy.

#Prizmo tv customer service how to

How to Build and Rebuild Trust – Frances Freiįrances Frei, a professor of technology and management operations at Harvard Business School, gives an insightful talk into trust. Delivered with humour and thoughtful insights, this is a great short watch. But the key takeaways of this chat are useful for any company that employs face-to-face customer service representatives who find themselves daily having ‘difficult conversations’ with customers. Smith covers key principles like ensuring employees know why they are asking questions, what is happening with the data they collect, and the importance of their role as a face of the company they work for.ĭuring this chat, Tamekia MizLadi Smith concentrates on customer service predominantly within the health industry. In the first of this TED talks collection, Tamekia MizLadi Smith addresses the importance of empowering customer service representatives. How to Train Employees to Have Difficult Conversations – Tamekia MizLadi Smith So let’s take a look at the 20 best TED talk currently available to help improve customer service… 1. And hopefully the lessons you take away from these TED talks will make a real difference to your customer service.

Not only will they remind you of the importance of customer service, they will provide theories and strategies to help you tune into the needs of your businesses consumer base and empower your support staff. These TED talks span industries, and focus on the many different aspects of customer service. In this list of 20 best TED talks, you will find a range of interesting and insightful videos.

Even if customer service is a top priority, knowing how to make a difference in this area of business can be difficult. Unfortunately, this isn’t always the case. Whatever your industry, customer service should feature right at the top of your list of priorities.